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How can I contact you?
Click on the Contact Us link in the Customer Service menu.
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How long will my order take?
Orders are usually processed within 5-10 business days. Shipping time will vary depending upon delivery address. If you are in Sydney, purchases can be made from the theatre during regular show hours. Inform a staff member at the door that you would like to make a merchandise purchase, and you will be granted access.
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Shipping and Handling
Shipping is automatically calcuated by weight when placing an order. The price of shipping includes packaging. Handling costs are $1 per item ordered. All items are shipped through Australia POST. Shipments are subject to stock availability. If you are in Sydney and would like to save on shipping, purchases can be made from the theatre during regular show hours.
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Am I being charged GST?
Standard GST is already included in the purchase price of all items. The amount of GST you were charged will be listed on your receipt when you receive your order.
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My merchandise was damaged when I received it. What do I do?
Defective or damaged products may be returned within 15 days of the invoice date. Replacement will be for identical items only. If the defective or damaged item is no longer available, a credit will be applied for the item plus that item's shipping and handling charges to the credit card that the order was place on.
To return an item please email orders@wickedthemusicalstore.com.au
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Can I exchange what I ordered for another item?
We want to make sure that you enjoy your Wicked merchandise. If you are unhappy with your item or its particular size, please email orders@wickedthemusicalstore.com.au. The customer will be responsible for all shipping charges.
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Can I cancel my order?
ALL ORDERS ARE FINAL. If you need to cancel your order please let us know as soon as possible. Your order cannot be canceled after it has been processed and/or shipped.
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Can you ship items outside of Australia?
Please contact our customer service via email at orders@wickedthemusicalstore.com.au, for more information regarding international orders. There is a link at the bottom of the main page to our US website. We also have a website for the United Kingdom and Europe (www.wickedmerch.co.uk)
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Holiday Shipping Guide
In order to guarantee delivery by Christmas holiday
please consider the service guide offered below:
SERVICE DATE
DEADLINE TIME DEADLINE
Australia
Post 15th of December midnight
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